HardCopy 3 FAQ/Troubleshooting Guide

1) Power: The power connection to a drive can cause problem.
For the HC3 it is vital that the power cable is hooked
up properly. The HC3 power cable has 3 connections on it.
The middle connection must be connected to the HC3 unit and NOT a hard drive. If you are having a problem with your imaging the quickest way to determine if power is an issue is to use an alternate power source. This means powering the Hard Drives with a source that is coming from something other than the HC3.

2) Cables: If you haven't come across a bad SATA cable you are one of the lucky ones. The cables are a wearable part and should be one of the first things to be replaced when you have a problem with your HardCopy. Even re-seating the cables can make an error go away.

3) Firmware: We are always making improvements in efficiency and recoverability of errors that can occur.

4) Image Chunking: We use the term chunking to describe the splitting of a disk image into
multiple files. The HardCopy does chunking when you select the FAT32 filesystem at format time. It will split the file into 2.3GB chunks (estimate). The size was picked to efficiently store 2 files per standard 4.7gb DVD writable. In most cases chunking is not wanted. All you need to do is pick NTFS and you will get 1 file for you image.

5) HardCopy thinks my drive is not formatted: The main cause of this is hooking a drive with an image up to windows. Once a drive is hooked to windows the hardcopy will treat that drive as if it is not formatted. The reason is windows will write to the filesystem we created. We cannot predict what windows changes. The best practice is to only bring your images into a windows environment after you have put all the images you need on that disk.