Return and Warranty Policies

Return Policy
Product may be returned to VOOM Technologies, Inc. for a full refund within the first 30 days after purchase. Please contact a VOOM representative at support@voomtech.com to request a Return Material Authorization ("RMA") number. All returns must have a RMA number and the date of purchase. The return must include all the original contents, i.e., card, cable, manuals, and disks to be eligible for a refund. Authorized returns are to be shipped prepaid via a traceable shipper, in an approved shipping container (preferably the original packaging) and insured to the amount listed on the RMA. VOOM Technologies, Inc. is not responsible for goods lost or damaged during transit. Unauthorized returns, i.e. returns without an RMA number, will be returned to you at your expense.

Warranty Policy
VOOM Technologies, Inc., warrants the Instant Save Instant Restore hardware against defects in material and workmanship under normal use and service for one (1) year from the original date of purchase. VOOM, at its option, shall repair or replace the defective unit covered by this warranty. In order to keep this warranty in effect, the product must have been handled and used as prescribed in the instructions accompanying this warranty. This warranty shall not apply if the product is modified, tampered with, misused, abused, or subjected to abnormal working conditions (including, but not limited to lightening and water damage). This warranty is valid only if the product is used on the computer or system specified in the Installation & User's Guide. Please check the Installation & User's Guide for details, or contact technical support.

Please retain the order confirmation number as evidence of the date of purchase. You will need it for any warranty service.

To obtain warranty service during the warranty period you must:

Call the VOOM Customer Service Department at 651-998-1618.

Give a full description of the problem.
Obtain a Return Materials Authorization number (RMA).
Pack the PRODUCT in its original packaging being careful to use the anti-static bag that was provided with the original packaging. This is important to assure the product will not be damaged in shipping. Enclose a letter inside the package that provides your business name, contact person, address, telephone number, e-mail address, RMA #, and a brief description of the problem. You must also enclose a copy of the sales receipt.

Deliver the PRODUCT POSTAGE PREPAID to:
VOOM Technologies, Inc.
110 St. Croix Trail South
Lakeland, MN 55043
Attention: RMA ______

REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE PURCHASER. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE OR PURPOSE, AND VOOM TECHNOLOGIES SHALL IN NO EVENT BE LIABLE TO PURCHASER FOR INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND OR CHARACTER.

Some states do not allow the exclusion or limitation of incidental or consequential damages or allow limitations on how long an implied warranty lasts, so the above limitations or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.